Returns

• If you are returning any goods please inform us by email prior to dispatching the goods back to us.
• To obtain a return note for your order please enter your order number and email address in the fields below and click on the 'Send Returns Note' button.

Order Number:	eg 023148
Email Address:

• A Returns form will be sent to your email inbox. Print off the returns form and Re-package the goods enclosing the completed form. Goods cannot be returned without this completed form.
• Take your parcel to any Post Office. We recommend using the Royal Mail 'Recorded (signed for) Second Class' service. This service will ensure that delivery to us is recorded/logged.
• Refunds may take up to 28 working days. However, in practice monies are usually refunded to your account within 1 working day. Please note: It may take up to 5 working days for the refund to appear as cleared funds in your credit/debit card, Paypal, Google or Amazon account. Please Note: We reserve the right to apply a 12% service/handling charge to refunds unless the goods are faulty, damaged or incorrect. Used goods (wet products and electricals) cannot be returned. Postal charges will not be refunded. Goods cannot be exchanged/swapped, all goods must be returned and new products re-ordered.
• GHD Returns: For enquiries relating to after sales service or to report a fault please contact GHD directly on 0845 330 1133 or http://www.ghdhair.com/help/contact-us
• Buy with confidence - Electrical Returns Policy. If a genuine fault develops with your electrical product (other than GHD) within the first year, from date of purchase, please do not return the item to us, but contact us in the first instance by e-mail, to discuss the specific warranty/returns procedure for your item, as most items are covered by a manufacturers warranty.
• For further help: E: customerservices@bodycare2000.com
  
  You can now recycle your old electricals with us.
  If you’re buying a new electrical item, we will recycle your old one for free
  
  Why recycle?
  Unwanted electrical equipment is the UKs fastest growing type of waste.
  Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
  
  We can help
  We are pleased to offer our customers the chance to recycle their old electrical items.
  
  To Return..
  Please return your old electrical product to: Bodycare2000. Unit 1 Glade Business Centre, Forum Road, Nottingham, NG5 9RW, UK. You must pay for your own postage to return the item.
  
  To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.
  
  What is WEEE?
  The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.
  
  Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com.